Never leave a customer waiting.
Every message answered, every enquiry followed up, every customer brought back. It runs in the background while your team gets on with the job.
If your team sends it over and over, it can run itself.
Answered in seconds
Messages, comments and website forms replied to in your voice, day or night.
Confirmed and reminded
Confirmations, reminders and a follow-up if someone doesn't turn up.
Nothing goes quiet
A quote, a question, a conversation left hanging: followed up automatically.
Asked at the right moment
Google review requests after a visit. Unhappy ones come to you first.
Bring them back
A nudge to customers you haven't seen in a while, with a reason to return.
Email and text
Offers, events and news to the people already on your list.
Live in about two weeks.
We learn your business
Menu, prices, hours, tone of voice and the questions you get asked every day go into one knowledge base.
We connect your channels
Instagram, Facebook, WhatsApp, email, text and your website, all talking to the same system.
It runs
You see every conversation in one place and can step in whenever you want to.
Restaurants, bars, cafés and hotels get the same questions every day.
Is there a table? Can I book for twelve? Are you dog-friendly? What's on the menu? One system answers them all, at 11pm on a Saturday too, and follows up with the people who never quite booked.
Running more than one venue? One setup per venue, one view across all of them.
Start small. Grow when it's working.
Starting bundle
£100per month
- AI-assisted replies to Facebook and Instagram messages and comments
- Instant replies to every website enquiry
- Answers come from one knowledge base about your business
- Sends people straight to your booking or enquiry page
- Never-miss follow-up: an automatic chat follow-up if a conversation goes quiet
- Your team can step into any conversation
Marketing bundle
£650per month
- Everything in the Starting bundle
- Enquiry management from first message to booking, across socials and an email pipeline
- Web chat for your website
- Pipelines for events, private dining and group bookings
- Email and text campaigns
- Win-back campaigns for customers you haven't seen in a while
- Automatic Google review requests
- Reporting on where every enquiry came from
Setup: £250 one-off
Free on a 6-month plan. After that, plans run month to month. Setup is always free when XONO builds and hosts your website.
Software included
The automation platform is included in your monthly price. Text messages are charged at cost.
More than one venue?
Groups get a per-venue group rate, with a group dashboard included from 3 venues. Ask us for a quote.
Built around your systems
Features depend on your booking platform, phone system and social accounts. We confirm exactly what's included at setup.
AI fair use
Up to 1,000 AI-assisted replies a month per venue. Busier venues move to the Marketing bundle.
Phone answering
AI phone answering is a separate add-on, not included in either bundle.
Contract
A first term of 3 or 6 months, then month to month. Paid by direct debit or standing order.
Prices
All prices exclude VAT. Monthly prices are reviewed once a year, with 30 days' notice of any change.
Message us and watch what happens.
Let's talk.
Tell us a little about your business. We'll come back with ideas, not a sales script.
Thanks.
We'll be in touch within one working day.
Preview: enquiries are only sent on the live site.